Capson Physician Insurance Blog


What is Post Hospital Syndrome?

Posted by Capson Team on Nov 16 2018 22:18 | Tags: Patient-Centric Care
What is Post Hospital Syndrome?

Post hospital syndrome refers to the period of heightened risk for patients recently discharged from a hospital. Patients face a recovery period for the acute illness for which they were hospitalized, and face difficulties from the allostatic and physiological stress resulting from a hospital stay.

When discharged, a patient's physiological systems are impaired, reserves are depleted, and often, the body cannot effectively respond to health threats. More than a third of all patients discharged from the...

Read More

How Improving Patient Experience Can Help Your Practice Thrive

Posted by Capson Team on Feb 27 2018 15:28 | Tags: Patient-Centric Care

Understanding the patient experience, and focusing on the quality of interactions with patients, is a big part of what helps your practice thrive. Quality patient interactions not only help enhance the quality of care patients receive, but how a practitioner interacts with their patients is also a determining factor for both online reputation and the risk of frivolous lawsuits. It is tremendously important that providers protect themselves by asking the following questions: Do patients truly feel cared...

Read More

Social Media for Doctors & Physicians - Why to Rethink | Capson

Posted by Capson Team on Sep 06 2017 14:00 | Tags: Best Practices, Patient-Centric Care

Why to Rethink Social Media for Doctors & Physicians

Physicians are some of the busiest people on the planet, right? So, for medical doctors putting time into social media is just not feasible. Or is it?

Read more about social media for doctor's offices and social media for physicians on an individual level:

Social media for doctors is a new territory of healthcare that changes every day. Physicians, in many cases, have opted out of the traditional social media sites like Facebook, Twitter, LinkedIn and...

Read More

Improving Patient Experience - 5 Ways to Improve Patient Care | Capson

How to Improve Patient Experiences

Celebrity lawyer Louis Nizer said: “Words of comfort, skillfully administered, are the oldest therapy known to man.” There’s significant truth in that statement, especially in the medical industry, where compassion and competency can define a physician’s reputation.

The patient experience can be a stressful one, and there are countless potential sources of anxiety: unpredictable waits, uncomfortable conversations, medical examinations and testing, uncertainty about info...

Read More

Hold the Phone: 4 Ways Your Practice Can Better Its Phone Etiquette

Posted by Capson Team on Mar 09 2015 15:22 | Tags: Patient-Centric Care, Physician Technology, Best Practices
In today’s increasingly competitive and growing health care industry, attention to detail has become hard to ignore. When it comes to patient care in the physician’s office, many think of the obvious: physicians and nurses tending to their patients’ physical needs. Surprisingly, one thing is often left out of the equation – customer service.
According to a PricewaterhouseCoopers survey, this issue occurs frequently. In a survey of 6,000 people, they found that 34% were inclined to switch to a different...
Read More