Give your patients a voice.
Recognizing that so much is riding on the patient experience, Capson developed Voice of the Patient, to truly give your patients a voice. Unlike any other medical malpractice company, we’ve expanded our focus to improving not just your experience, but the experience of your patients as well. We’ve learned that a real commitment to your patient’s experience can drive overall satisfaction, higher loyalty, a stronger reputation, and a practice that is differentiated and cultivates patient promoters.
Help prevent lawsuits in the first place.
More importantly, enhancing your patient’s experience can help reduce the threat or risk of non-meritorious claims or lawsuits from being filed in the first place...claims which often result from patients feeling frustrated, or just not feeling heard. This program naturally reduces defense costs, while proactively and effectively protecting your reputation.
In office, stimulating to use, touchpad survey instrument.
How do we do this? Voice of the Patient is a unique, patient satisfaction program, which lets patients provide instant feedback on their experience through an in-office, kiosk-based touchpad. Demonstrating your commitment to delivering a great experience and giving your patients a voice is a significant gesture, and results in a positive, memorable impression of their visit.
Prevent lawsuits – and grow your practice at the same time.
We believe there are many benefits in cultivating happy patients, beyond reducing lawsuits. Happy patients promote and grow your practice, enhance your reputation, and reduce your cost to acquire new patients. And along with our doctors, we also believe it’s simply the right thing to do.
“Physicians in the bottom third of patient satisfaction ratings had malpractice lawsuit rates that were 110% higher than physicians with satisfaction ratings in the top third.”
-American Journal of Medicine
